There was a regression which is fixed in platform update 24. Running the Inventory On-hand Consistency Check needs to follow specific steps.
The solution/mitigation to allow running consistency check for On-hand inventory can be found below. Please follow these exact steps to make sure the consistency check is run:
1. Select Inventory Management in the Module.
2. Select to fix the error.
3. Click the small arrow next to the ‘Item’ node to expand it. Make sure that focus remains on ‘Inventory management’.
4. Uncheck all nodes by except Inventory management, Item and On-hand.
The nodes must be unchecked one by one.
5. Position on the Item node.
6. Click the three dots and click Dialog.
7. In the dialog, select item or items for which the consistency should be ran.
8. Click OK in the dialog.
9. Click OK to run the consistency check.